VOICE OVER IP FAQ (VoIP)

What is voice over IP?

It is an internet telephone. Your voice conversations are digitized and transmitted over the Internet instead of over the telephone network.

What are VoIP long distance rates in North America?

Zero - nada - nothing *

What about international calls?

Please refer to the table at Vonage's web site for a suppliers current rates.*

Does the person I'm calling need a Internet phone?

No. You can use Voice over IP to call any telephone.

What do I need?

A high speed Internet connection.

If you use a telephone switch, you will need available CO ports for each line.

A Voice over IP Gateway - a box - like a modem. One gateway for every two lines.

What does the equipment cost?

It varies, Rent it for about $46.00 per month. *

Is it good enough for business use?

Yes.

What problems?

Exceptionally high Internet usage can degrade service. If you have reliable high speed Internet with adequate bandwidth, problems are very rare.

Are there any other costs?

You can hire someone to do the detail setup work for you.

Can voice over IP be used for incoming calls?

Yes.

Should I drop all my telephone company lines?

You can, but for busy businesses with multiple lines, retaining one or more standard line for backup is prudent.

OK I want it, what should I do next?

        Gather a list of vendors.
        Compare plans.
        Choose a plan and supplier.
        Order the equipment.
        Analyze load on your Internet connection, upgrade if necessary.
        Analyze your telephone switch if you have one, upgrade if necessary.
        Install the voice over IP equipment and configure firewall if necessary.

Hire Bob Marton at Cronos (604.535.1182 x 4). Bob will make the appropriate arrangements for you.

* Prices change rapidly. This is a competitive business with many vendors.